- We ship Australia-wide via Fastway or Startrack Express courier services.
- Deliveries are strictly between 9am - 5pm, Monday - Friday (excluding public holidays).
- Signature on delivery for all orders is required to be obtained as Proof of Delivery from the receiver of the consignment.
- Order processing time frame is 1 - 2 working days for in stock items.
- Shipping time frames are dependent on delivery location, and Courier Company.
- Delivery to PO Box address will incur an additional charge.
- All return requests need to be approved by Mediaform before processing.
- We accept returns for brand new, unopened items within 14 days of delivery for a full refund excluding shipping and handling costs*
- A restocking fee may still apply within the 14 day period, depending on purchased item and reason for refund.
- For opened, used items a re-stocking fee of at least 30% will apply, and returns must be approved by Mediaform*
- Mediaform will reimburse return shipping costs if items delivered was incorrect.
- Defective, faulty items will need to be returned back to Mediaform for full refund to be processed. It is customers responsibilty to return the goods to Mediaform. There will be a freight cost applied if Mediaform are to pick up the goods from the customer.
- Refund processing time frame is 4 - 6 weeks.
- For faulty goods, a refund of the full amount (excluding shipping and handling) will be issued once goods have been inspected by the manufacturer.
Instructions to return an item:
Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button or contact us by phone on (02) 8857 0400 and we will send across an RA form to be filled out. We'll notify you via e-mail of your refund once we've received and processed the returned item.
ONLINE INVENTORY & PRICING POLICY
- Pricing advertised on our website is in Australian Dollars and excluding GST.
- Pricing is subject to change without notice.
- Products advertised on our website could be out of stock, on back order, or end of life.
- This site is owned and operated by Mediaform Computer Supplies Pty Ltd.
- No information will be distributed to any third party.
- Customer billing address, contact details and order will be stored by Mediaform.
- Customers may be contacted by Mediaform via email or phone for sales purposes.
- All website credit card and PayPal payments are processed by PayPal. Mediaform does not record or store credit card details.
TERMS & CONDITIONS OF WEBSITE
The term 'Mediaform Computer Supplies' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 3, 3-5 Gibbon Road, Winston Hills NSW 2153. Our Australian Business Number is 90 060 212 286. The term 'you' refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
*Exceptions apply to certain products.