FAQs

What payment methods do you accept?

We accept VISA & Mastercard, PayPal & Bank Deposit/EFT. We also have a credit/payment term option however a credit application form must be filled out and assessment gone through before approval.

Do you charge delivery?

We charge competitive standard delivery rates for each Australian state based on standard post and courier but we also have free delivery on selected products and for orders over $300 spent to NSW, VIC & QLD addresses. We also have a VIP express same day service for an additional charge. 

Do you ship goods outside of Australia?

Unfortunately, we only ship locally within Australia at this stage, but we are on the lookout to opening our products and services on a more global scale, so check back here for future updates. We do ship selected products to New Zealand and the Pacific Islands. Please visit our sister New Zealand site @ www.mediaform.co.nz

Can you price match or beat?

Our prices are always updated to the most competitive in the marketplace, however we understand there are at times where we may not be cheapest online. We will be more than happy to look into matching or beating price you have seen cheaper elsewhere but this would be on a product by product basis and we cannot guarantee a price match or beat. In saying that, we want to provide customers with the best possible deal.

Are all your products that you sell genuine and Australian stock?

Yes, we take pride in making sure we source our products legitimately and through authorised vendors and distributors. We DO NOT grey market or import from unauthorised distributors. We have worked hard to build partnerships with all the leading global I.T. vendors so you can be rest assured, being authorised partners and dealers makes all our products not only genuine branded but local Australian stock. 

Do you have a physical shop?

We do not have a physical shop like an Officeworks or JB Hifi, but we do have our main HQ office which is in Sydney and you are welcome to drop by to visit our showroom or even book in an appointment with one of our qualified sales team. All orders though must be processed either online or via phone/email prior to coming in if you choose to utilise the pick up option. We also have an office that has recently opened in Auckland, New Zealand to cater for that area.

How does warranty work if there is a fault or issue with the product I have purchased?

If you have bought a product from us and find it to be faulty and it is still under warranty, you need to go through the vendor (HP, Microsoft, Lexmark, Apple etc.) directly as they may be able to troubleshoot the issue. This is also because it is the manufacturer/vendor that the warranty has come from. However, you may contact us for assistance or help but we cannot do anything further until the vendor has given us the authorisation. For more on this, see our terms and conditions page.

Can I bring a printer in for repairs?

We are authorised service repairers for most print manufacturers (HP, Lexmark, Brother). If your printer is still under warranty, we would still advise you to contact the manufacturer/vendor directly first. If your printer is not under warranty, you may bring it in to have one of our technicians assess it, however you must contact them first via support@mediaform.com.au. With Brother printers, we are a service centre specifically for them, so you can come to our Sydney office and drop it in.