Lenovo

3 Year Premier Support

SKU:
5WS0K02054
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Australia-Wide!

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Stock Availability:

In Stock: Stock is available and ready to ship.

Call us for ETA: Stock is unavailable in our warehouses or with our suppliers. Stock may be on back order or this product may have gone EOL (End of Life).

Customer pick-up available: Stock is available for customer to pick-up from either our Sydney, Brisbane or Melbourne warehouse.

Customer pick-up unavailable: Stock is unavailable for customer to pick-up from either our Sydney, Brisbane or Melbourne warehouse.

Please note that if there is no 'Customer pick-up is available' sign on the product, then customer pick-up is also unavailable at this time. The product can be shipped only. If you have any questions or need clarification, please contact us.

$145.20 Inc. GST
$132.00 Ex. GST

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For Returns & Refunds:   View our policy here.

Description

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.
 
As IT budgets contract, you want to realise increased efficiency from your existing in-house IT support teams. Lenovo Premier Support will assist by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
 
Lenovo Premier Support offers:
Onshore Technical Call Centre Support from Sydney, NSW.
Weekday 7am 7pm Technical Call Centre Support (Eastern Standard Time).
Next Business Day Onsite Labour* & Parts Prioritisation.
Designated Onshore Technical Account Manager for specialised troubleshooting.
Single Contact For End-to-End Case Management to see all issues through to closure.
Original Equipment Manufacturer (OEM) Software Support to support more than hardware.
 
* For metropolitan areas (i.e. within 60kms of capital cities in ANZ) post completion of phone based troubleshooting pre 4pm (EST) subject to parts availability. Next Business Day service is for Notebooks and PCs only and does not include monitors.


GroupName Name Value
SpecificationsCompatible Products
SpecificationsService Level3 Years
SpecificationsSupport TypeUpgrade from 3 Year Onsite
SpecificationsUpgrade TypePremier Support
SpecificationsWarranty Duration3 Years
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