Terms & Conditions
ONLINE ORDERING & PAYMENTS POLICY
We accept the following payment methods: Paypal, Credit Card (VISA & Mastercard) and bank transfer. There is a 2% surcharge for credit card transactions outside of the online platform. No surcharge for online payments. We are not liable for surcharges applied by third-party financial institutions like your bank or Paypal. American Express is accepted but only through the Paypal platform - normal surcharges will apply.
NEW! AFTERPAY PAYMENT
We are in the process of accepting Afterpay as an online payment method, BUT ONLY FOR SELECTED PRODUCTS. Normal Afterpay late fees and terms will apply. Please note delivery times may vary to standard when using Afterpay as a payment method. Orders will not be shipped until payment has reached our account and is settled. At present, this could take anywhere from 1 to 5 business days. If you want more information please do not hesitate to contact us. Below is a graphic showing how Afterpay works for a customer:
We ship Australia-wide via Fastway or Startrack Express courier services. Deliveries are strictly between 9am - 5pm, Monday - Friday (excluding public holidays). Freight charges will apply unless specifically stated otherwise. Signature on delivery for all orders is required to be obtained as Proof of Delivery from the receiver of the consignment.
Order processing time frame is 1 - 2 working days for in stock items. Shipping time frames are dependent on delivery location, and Courier Company. We do not deliver to PO box addresses or parcel lockers.
IMPORTANT: If you receive damaged goods upon arrival, you must reject delivery on the spot. DO NOT sign for or accept the delivery.
CUSTOMER PICK-UP ORDERS
For any orders that are selected for customer pick-up, the customer is required to wait for a confirmation phone call or email to notify when the goods are ready to be picked up. We will reject customers who come into our warehouse prior to any notification in relation to pick-ups. If you require same day pick-up, please only pay via PayPal or EFT (Bank Deposit). If you pay by any other payment method (eg. Credit Card, Afterpay etc.), there will be a delay of 1-2 business days in picking up your order. Please call to confirm prior to coming in to pick up your order. Our pick-up hours are Monday to Friday between 9am to 4pm AEDST. Pick-ups outside of these hours will not be accepted.
Our warehousing centres are located in NSW: Unit 3, 3-5 Gibbon Road, Winston Hills NSW 2153 & QLD: Unit 3, 246 Evans Road, Salisbury QLD 4107.
Our return policy for faulty goods: All items within warranty, come with manufacturer warranty and as such the manufacturer must be contacted first to proceed with a claim. Mediaform staff can assist by providing the best contact details to get you in touch with the manufacturers. Once you have spoken to a representative from the manufacturer, please request a case number or authorisation letter that can be provided to Mediaform to action the claim on your behalf. The faulty items will need to be returned to Mediaform with all of the original carton contents for the claim to be processed for further testing.
Once testing has been completed: If the item is deemed as faulty, depending on availability at the time of completion of the return claim, a refund or a replacement may be available. If the item is deemed as not faulty, the customer will be responsible for return costs. Replacements cannot be shipped out or refunds actioned until the return claim has been completed in full in the event the item is not faulty.
Our return policy for change of mind/incorrectly purchased items is as follows: All return requests for change of mind purchases must be pre-approved by Mediaform and requested within 30 days of purchase. The items must be in unopened/sealed condition and images will be requested to confirm condition before approval can be decided. A restocking fee of 30% will apply if the return is approved and the customer will be responsible for covering the cost to return the item to Mediaform. Mediaform do not accept returns for change of mind/incorrectly purchased items if the external packaging has been opened or removed.
Our return policy for stock received damaged: If you receive your item and it appears to have been damaged in transit, please either: Reject the item so it is returned to our warehouse If received, please notify us within 1 business day so we can contact the courier for further investigation. Upon completion of the investigation or receipt of the goods back into our warehouse, one of our staff members will be in contact with you to discuss options to proceed.
Return processing time: We are currently experiencing delays with the returns process due to the current COVID pandemic. Our staff are processing the returns as quickly as they can and will provide updates as the returns progress to the customers.
For damaged items/goods or damaged packaging upon arrival, the recipient MUST reject the delivery and the items/goods will be returned to our warehouse. The replacement process will be quicker if this is adhered to.
ONLINE INVENTORY & PRICING POLICY
Pricing advertised on our website is in Australian Dollars. Prices both excluding and including GST are shown. Pricing is subject to change without notice.
Products advertised on our website could be out of stock, on back order, or end of life. We do our best to keep all inventory up to date.
This site is owned and operated by Mediaform Pty Ltd.
No information will be distributed to any third party.
Customer billing address, contact details and order will be stored by Mediaform.
Customers may be contacted by Mediaform via email or phone for sales purposes.
All website credit card and PayPal payments are processed by PayPal. Mediaform does not record or store credit card details.
TERMS & CONDITIONS OF WEBSITE
The term 'Mediaform' or 'us' or 'we' refers to the owner of the website whose registered office is Unit 3, 3-5 Gibbon Road, Winston Hills NSW 2153. Our Australian Business Number is 90 060 212 286. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
*Exceptions apply to certain products.