COVID-19 UPDATE: For the duration of the current lockdown and State health advice, we will not allow customer pick-ups of orders from our Sydney warehouse. QLD customers may still pick up their orders from our Brisbane office, however COVID rules and regulations will apply and you must call prior to arriving. Delivery of orders will continue with minor delays due to limited staff and carrier capacity. We thank you for your understanding and sincerely apologise for any inconvenience this may cause.
If you are a customer located in NSW or QLD, we offer a pick-up option on selected products from one of the below warehousing centres:
NSW: Unit 3, 3-5 Gibbon Road, Winston Hills NSW 2153
QLD: Unit 1, 44 Leonard Street, Woolloongabba QLD 4102
If you require same day pick-up, please only pay via PayPal. If you pay by any other payment method (eg. Credit Card, Afterpay etc.), there will be a delay of 1-2 business days in picking up your order. This also applies to orders over the weekend, requiring pick-up on Monday.
Head to the reception area for pick-ups unless advised otherwise. Please call to confirm prior to coming in to pick up your order. Within business hours, allow a minimum of 2 hours from the confirmation of the order prior to coming into our warehousing and distribution centre, as there needs to be time allocated for the order to be processed and the stock to be set aside for when you arrive. We will notify you once the order is ready to be picked up.
Our pick-up hours are Monday to Friday between 9am to 4pm AEDST. Pick-ups outside of these hours will not be accepted. Unscheduled walk-ins at any time are not permitted. Please follow the on-site signage instructions and regulations, and adhere to all relevant COVID distancing and hygiene practices.
