Description
HP Hardware Support Offsite Return Services
HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment.
HP offers multiple service levels with different shipment options to the HP designated repair center, as detailed below.
Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
Features:
- Remote problem diagnosis and telephone support
- Repair at HP designated repair center (materials and parts included)
- Return shipment of functional unit back to your location
- Flexible shipment options to HP designated repair center
- Three business days standard turnaround time (may vary by geographic location)
- Standard business hours, standard business days coverage window
GroupName | Name | Value |
---|---|---|
Specifications | Compatible Products | HP 500 Notebook PC, HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 430 G1 Notebook PC (ENERGY STAR), HP ProBook 450 G1 Notebook PC (ENERGY STAR), HP ProBook 4530s Notebook PC (ENERGY STAR), HP ProBook 4540s Notebook PC (ENERGY STAR), HP ProBook 470 G1 Notebook PC (ENERGY STAR), HP ProBook 4730s Notebook PC (ENERGY STAR), HP ProBook 4740s Notebook PC (ENERGY STAR), |
Specifications | Service Level | 4 Years |
Specifications | Support Type | Warranty Upgrade |
Specifications | Type | Hardware Support Services |
Specifications | Upgrade Type | Pickup & Return |
Specifications | Warranty Duration | 4 Years |